Shipping & Returns

PROCESSING & SHIPPING

SLAB SOAPERY products are handcrafted and carefully packaged. Please allow 3-5 business days for processing before shipment. Weekends, holidays, and carrier transit times are not included.

Shipping charges are calculated at checkout. Tracking information will be emailed when your order ships. Please confirm that your shipping address is correct before ordering. Additional shipping charges may apply if an order must be resent because of an incorrect address.

Once a package is accepted by the carrier, delivery times are outside our control. If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors and the carrier before contacting us.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery. Include your order number and clear photographs of the item and packaging so we can provide an appropriate resolution.

RETURNS

For health and hygiene reasons, soaps, shampoo and conditioner bars, hair fragrances, and other personal-care products are final sale unless they arrive damaged, defective, or incorrect. Fragrance preference or individual skin and hair response does not qualify an item for return.

Unused and unworn jewelry may be returned within 14 days of delivery in its original condition and packaging. Customers are responsible for return shipping and original shipping charges are nonrefundable. Custom-sized personalized, altered, clearance and final-sale items cannot be returned.

REFUNDS & CANCELLATIONS

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Contact us as soon as possible to request an order cancellation. Orders cannot be canceled after they have been packaged or shipped.

For assistance, please use the Contact Us page at www. slabsoapery.com